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ITSM Modernization By Orlee Berlove IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT processes and capturing information that can be used to improve future customer interactions or product launches or methodologies The goal of this blog is to: Examine the role of ITSM in today’s IT infrastructure Look at the role of cloud Highlight the role of collaboration in ITSM The state of ITSM First, it is important to reiterate that ITSM is growing. Current stats show that 56% of ITSM teams are slated for growth. At the same time though, many of the ITSM best practices that need to be heeded to ensure e... (more)

HIPAA Compliance Checklist – Pitfalls to Avoid

For a healthcare organization to be HIPAA compliant it needs to ensure that the right controls are in place to protect the privacy of patient information. This means that controls are provided to ensure that sensitive patient information is not left visible to non-relevant parties and that the exchange of information between practitioners follows HIPAA standards of encryption and access control. While these standards seem straight forward, it is important to note that HIPAA was established before cyber security threats became the issue they are today. Cyber security threats con... (more)

SLAs and ITOps Modernization | @CloudExpo #AI #DX #DigitalTransformation

SLAs and ITOps Modernization By Orlee Berlove How to modernize SLAs and ITOps “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the existing services. To ensure this outcome, companies must be committed to the quality spelled through common acronyms such as SLAs, MTTR and MTTD. While these concepts have been around since the time of gurus such as Edward Deming, t... (more)

IT outage communications

Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such as a tropical storm, the results can take the form of significant damages and IT outages. Given the intensity of these storms, IT outage communications cannot be ignored The question then becomes how to prepare for the unexpected? What are the best practices and tools teams need in order to handle a ... (more)

OnPage: Unified clinical communications for care teams

Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for these new models to be effective, they not only need changes in resources but also require a change in the way they communicate. These patient-centered, interdisciplinary teams work across different floors, facilities, and locations. They are also dispersed acro... (more)