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IT Outage Communications Best Practices for your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experience significant downtime issues effecting customers. As such, it is very important for teams to adopt an IT outage communication plan that will enable teams to communicate seamlessly and expedite resolutions. Courtesy Dobson.net According to a 2016 survey from the Hartford, 36% of businesses surveyed have been unable to meet a client need due to an interruption in their operations. Additionally, the average cost of downtime comes in at $163,674 per hour. Clearly, these statistics represent the importance of driving down recovery times and costs. What these statistics don’t show however i... (more)

SLAs and ITOps Modernization | @CloudExpo #AI #DX #DigitalTransformation

SLAs and ITOps Modernization By Orlee Berlove How to modernize SLAs and ITOps “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the existing services. To ensure this outcome, companies must be committed to the quality spelled through common acronyms such as SLAs, MTTR and MTTD. While these concepts have been around since the time of gurus such as Edward Deming, t... (more)

ITSM Modernizing | @CloudExpo #Cloud #DevOps #ChatOps #Automation

ITSM Modernization By Orlee Berlove IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT processes and capturing information that can be used to improve future customer interactions or product launches or methodologies The goal of this blog is to: Examine the role of ITSM in today’s IT infrastructure Look at ... (more)

Hackers use a $20 Dongle to Hack Messages from Unencrypted Pagers

We recently published a blog article that highlighted seven reasons healthcare should end its love affair with pagers. We should have been more inclusive in our recommendation and suggested that all industries that use pagers should give them the boot. An article that came out this week in The UK Register reiterated the problems befalling those who choose to remain loyal to pagers. The article noted how by using pagers, organizations allow amazing amounts of information to be gathered on themselves, their patients, the company and their passwords. $20 spells the end of secure me... (more)

OnPage + ConnectWise Unite delivers solutions to reclaim your time 

OnPage is in the business of saving it’s customers valuable time by mitigating human error and automating the entire alert management process. In the same vein our partners at ConnectWise and Cisco have joined hands to create a unique pilot program aimed at saving their customers time and improving overall efficiency. ConnectWise UNITE for Cisco joins popular Cisco products like; Cisco Merkai, Cisco Umbrella, Cisco Spark and Stealthwatch Cloud to provide a solution for technology solution providers who are looking to scale their practice and reclaim lost time and revenue. The C... (more)