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Latest Blogs from OnPage Blog
The healthcare industry is currently laden with pagers. The joke is that not even drug dealers use pagers any more. However, almost 80% of doctors do use pagers. The main problems with pagers is that they impede efficient clinical communications and lack security. How can clinicians an...
The Office for Civil Rights (OCR) is the department within the Department of Health and Human Services that is tasked with enforcing HIPAA and in meting out fines or citations for violations. Given the organization’s importance in adjudicating HIPAA fines, healthcare organizations are ...
There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t al...
Written by Arianna Etemadieh, Inbound Marketing Specialist at Paubox Considering the usefulness of smartphones, it’s no surprise that many people rely on them. Whether it’s for checking emails, searching a quick inquiry or actually making a phone call, smartphones are out and about mor...
MSPs at Scale For MSPs to grow their business, they need to be able to scale. Scaling doesn’t just mean growing. While scaling can mean growing so that you can can handle more clients, it can equally mean knowing how to contract when business is slow. But while this wisdom might seem o...
OnPage Corp. just finished a survey of more than 100 ITOps professionals from across the United States. Our goal was to acquire a greater understanding of how well engineers in the industry are performing when it comes to critical alerting and alert management of their IT teams. We wan...
Chicago art exhibit displays problems of pager use At OnPage, we have long rallied against pagers, highlighting the problems they cause when used as a form of communication between doctors. In many blogs and whitepapers, we have described how: pagers are not secure pagers are easily ha...
Answering services and HIPAA compliance Answering services are frequently used by doctors’ offices and practices to take down patient messages and send them over to the doctor at a later time. Often, this set up leads the answering service to either text back the doctor with the patien...
OnPage releases new voicemail functionality In an era where voice mail is ubiquitous, our customers have been asking for the ability to receive voicemail attachments on their OnPage messages. You know, there are times when you need to send a critical message to your physician or IT pro...
Critical alerting allows MSP managed security  to separate noise from attack At ConnectWise 2016, CEO Arnie Bellini said if you’re selling managed services without managed security, you’re selling a hot dog without a bun. And indeed, this is true. But it is equally true that most MSPs ...
ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should o...
  How to improve your hospitals’ on call scheduling and critical messaging through workflow redesign At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging p...
Protect Yourself from HIPAA Violations When you Use HIPAA Compliant Messaging Holidays or no holidays, HIPAA fines are always a possibility. That’s why OnPage took the opportunity at the beginning of December to co-produce a webinar with HIPAA scholar and lawyer Matt Fisher. Matt is a ...
What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only save...
What is Uptime Robot? Uptime Robot is a free tool used to monitor websites . It monitors your websites every 5 minutes and alerts you if your sites are down. Get alerted via e-mail, SMS, Twitter, push, Slack, HipChat and now OnPage through WebHooks. What can you monitor? Here are the t...
In the U.S. and Canada, one in 10 children ages 5 to 17 are classified as obese. The implications of obesity are severe and can range from insulin resistance, type 2 diabetes, hypertension, poor emotional health, and diminished social well-being. Additionally, obese children tend to be...
Interoperability – Something the industry can rally around Healthcare messaging applications and architectures are among the fastest growing areas of mobile health.  At last month’s Health Care Messaging Conference, many providers were on display – including yours truly, OnPage. ...
Security Dominates At IT Nation last month in Orlando, there were dozens of ConnectWise integrations on display. Indeed, the purpose of the conference was and is to bring together vendors who take part in the ConnectWise integration ecosystem and provide a platform where they can inter...
Hackers are naturally drawn to healthcare because there’s great value in healthcare data. If a credit card has been compromised, the bank can put a stop on the card. The value is gone. But you can’t do that with a medical record. Running in parallel with the trend of healthcare data th...
Voyage of entrepreneurship begins with understanding that flexibility trumps all Forbes contributor Whitney Johnson published her interview yesterday with our CEO, Judit Sharon. In the article, Whitney asks many questions about OnPage’s evolution as a business as well as Judit’s evolut...
Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked ou...
  The following is an excerpt form the thesleuthjournal.com  Having an IT team on-call is very important to ensuring your company’s end product retains its high level of quality. Without this component, it would be considerably harder for the IT team to get the information they ne...
At OnPage, we often see healthcare administrators pushing back against the use of personal smartphones. Administrators believe that enabling bring-your-own-device (BYOD) presents a security threat in healthcare.  Indeed, BYOD security in healthcare is challenging and leads to many ques...
Unlike other environments where IT represents a business expense, managed service providers (MSPs) are in a unique position to make money by delivering managed IT services. This gives them a unique set of IT challenges and opportunities – including the chance to create additional reven...
IT Outage Communications Best Practices for your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experi...
We recently published a blog article that highlighted seven reasons healthcare should end its love affair with pagers. We should have been more inclusive in our recommendation and suggested that all industries that use pagers should give them the boot. An article that came out this wee...
What’s so hard about the encryption of healthcare mobile messaging? Last week, I came across an interesting article on encryption and healthcare mobile messaging. The article pointed out that pointed out the need for mobile device security when practitioners exchange PHI. Apparently, t...
OnPage loves going to IT Nation every year and IT Nation 2017 was no different. We met hundreds of our MSP customers over the 3 day period who made us feel the love. ConnectWise currently integrates with about 200 vendors and OnPage enjoys the privilege of being the only Incident alert...
Replace pagers with clinical communications platforms to improve physician accountability In a recent article written by Providence Community Health Center’s CMO, Dr. Andrew Saal wrote that his hospital needed to replace pagers to improve physician accountability. By using pagers, phys...
An actionable incident response management plan for your IT teams An incident response management plan defines the posture and actions IT operations teams take in order to effectively respond to incidents impacting customer experience. Given that 90 percent of large businesses say they...
NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there ...
Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using s...
OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow p...
Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the und...
A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks a...
How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used u...
4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical...
OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an activ...
How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgr...
OnPage is in the business of saving it’s customers valuable time by mitigating human error and automating the entire alert management process. In the same vein our partners at ConnectWise and Cisco have joined hands to create a unique pilot program aimed at saving their customers...